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Internet Explorer 6 users

1. Close all open browser windows.
2. In your browser menu, select Tools > Internet Options.
3. Click the General tab at the top of the dialog box.
4. Click Delete Files under Temporary Internet Files.
5. Select the Delete All Offline Content option.
6. Click OK.

Internet Explorer 7 users

1. Close all open browser windows.
2. In your browser menu, select Tools > Internet Options.
3. Click the General tab.
4. Under Browsing History, click Delete.
5. Under Temporary Internet Files, click Delete Files.
6. Click Delete Cookies.
7. Click OK.

Firefox users
In Firefox for PC:

1. Close all open browser windows.
2. In your browser menu, select Tools > Clear Private Data...
3. Select the Cookies and Cache options.
4. Click Clear Private Data Now.

In Firefox for Mac:

1. Close all other open browser windows.
2. Open the Firefox menu at the top of your browser and select Preferences...
3. Click the Privacy tab.
4. Click Clear Now... at the bottom of the dialog box.
5. In the new dialog box, select the Cache and Cookies options.
6. Click Clear Private Data Now.