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Help & Troubleshooting - Downloading and installing the toolbar

Will the Scotiabank toolbar work on my browser?

The Scotiabank toolbar is compatible with the following Internet browsers:

  • Microsoft Internet Explorer versions 6 and above on Windows Vista, XP, and 2000 operating systems
  • Mozilla Firefox versions 1 and above, including beta versions, on Windows (Vista, XP, and 2000), Mac, and Linux operating systems.

We will support additional browsers in the future.

How do I install the Scotiabank toolbar?

Internet Explorer users

 1. Click the Download Toolbar button.
2. If you already have a community toolbar, you may see a window where you can choose to add the Scotiabank toolbar with a click; you don't need to download and install it unless you want have it as a separate row on your browser.
3. In the File Download window, you get the option to Run or Save. We recommend you click Run to automatically download and install. (If you want to choose where the installation files will be placed, however, choose Save and then manually activate the installation after.)
4. Clicking Run begins the installation process (a few minutes) depending on your Internet speed. In the Community Toolbar Installation window, configure the additional settings and click Agree (to the License Agreement). The toolbar will then appear on your browser.

Firefox users

1. Click the Download Toolbar button.
2. If you already have a community toolbar, you may see a window where you can choose to add the Scotiabank toolbar with a click; you don't need to download and install it unless you would like to have it as a separate row on your browser.
3. Is the Software Installation window visible?
If yes: Click the Install Now button and then click Restart Firefox. Continue to step 9 below.
If no: Continue to step 4.
4. Locate the yellow bar at the top of the page and click the Edit Options button.
5. Click the Allow button, and then click Close.
6. Click the Download Toolbar button again.
7. In the Software Installation window, click the Install Now button.
8. When the download is complete, Restart Firefox.
9. In the Toolbar Setup window, make your selections and then click Finish.

I don't see the Scotiabank toolbar on my browser after the installation process

For Internet Explorer and Firefox users
If you can't see the toolbar on your browser:

 1. Make sure the toolbar is selected in your list of browser toolbars. Select View > Toolbars at the top of your browser and then select toolbar's name.
2. If you still don't see the toolbar:
* Confirm that your browser is compatible with our toolbar. (See Will the Scotiabank toolbar work on my browser? )
* Clear your browser's cache (See How do I clear my browser's cache? ) and cookies (See How do I clear my browser's cookies? ), reboot your computer, and then reinstall the toolbar.

The Scotiabank toolbar appears blank on my browser.

If the toolbar appears blank on your browser:

1. Uninstall the Scotiabank toolbar. (See How do I uninstall the Scotiabank toolbar? )
2. Clear your browser's cache (See How do I clear my browser's cache? ) and cookies (See How do I clear my browser's cookies? ), reboot your computer, and then reinstall the toolbar.
3. Restart your computer.
4. Reinstall the Scotiabank toolbar.

If the toolbar still appears blank, click the link below:
http://users.conduit.com/checkserver.asp. If you see the “ConduitOK” text, please contact our Support Center
If you don't see the text, then your firewall or other security software settings may be causing the problem.

Is the Scotiabank toolbar safe?

This community toolbar was created using the Conduit platform, which upholds the highest privacy and security standards. Please refer to Conduit’s Privacy Policy to find out more.