Scotiabank Group Jamaica | Wealth | Business | Everyday Banking | Community | Youth

The Scotiabank toolbar is compatible with the following Internet browsers:

• Microsoft Internet Explorer versions 6 and above on Windows Vista, XP, and 2000 operating systems
• Mozilla Firefox versions 1 and above, including beta versions, on Windows (Vista, XP, and 2000), Mac, and Linux operating systems.

We will support additional browsers in the future.

Internet Explorer users

 1. Click the Download Toolbar button.
2. If you already have a community toolbar, you may see a window where you can choose to add the Scotiabank toolbar with a click; you don't need to download and install it unless you want have it as a separate row on your browser.
3. In the File Download window, you get the option to Run or Save. We recommend you click Run to automatically download and install. (If you want to choose where the installation files will be placed, however, choose Save and then manually activate the installation after.)
4. Clicking Run begins the installation process (a few minutes) depending on your Internet speed. In the Community Toolbar Installation window, configure the additional settings and click Agree (to the License Agreement). The toolbar will then appear on your browser.

Firefox users

1. Click the Download Toolbar button.
2. If you already have a community toolbar, you may see a window where you can choose to add the Scotiabank toolbar with a click; you don't need to download and install it unless you would like to have it as a separate row on your browser.
3. Is the Software Installation window visible?
If yes: Click the Install Now button and then click Restart Firefox. Continue to step 9 below.
If no: Continue to step 4.
4. Locate the yellow bar at the top of the page and click the Edit Options button.
5. Click the Allow button, and then click Close.
6. Click the Download Toolbar button again.
7. In the Software Installation window, click the Install Now button.
8. When the download is complete, Restart Firefox.
9. In the Toolbar Setup window, make your selections and then click Finish.

For Internet Explorer and Firefox users
If you can't see the toolbar on your browser:

 1. Make sure the toolbar is selected in your list of browser toolbars. Select View > Toolbars at the top of your browser and then select toolbar's name.
2. If you still don't see the toolbar:
* Confirm that your browser is compatible with our toolbar. (See Will the Scotiabank toolbar work on my browser? )
* Clear your browser's cache (See How do I clear my browser's cache? ) and cookies (See How do I clear my browser's cookies? ), reboot your computer, and then reinstall the toolbar.

If the toolbar appears blank on your browser:

1. Uninstall the Scotiabank toolbar. (See How do I uninstall the Scotiabank toolbar? )
2. Clear your browser's cache (See How do I clear my browser's cache? ) and cookies (See How do I clear my browser's cookies? ), reboot your computer, and then reinstall the toolbar.
3. Restart your computer.
4. Reinstall the Scotiabank toolbar.

If the toolbar still appears blank, click the link below:
http://users.conduit.com/checkserver.asp. If you see the “ConduitOK” text, please contact our Support Center
If you don't see the text, then your firewall or other security software settings may be causing the problem.

This community toolbar was created using the Conduit platform, which upholds the highest privacy and security standards. Please refer to Conduit’s Privacy Policy to find out more.

The Scotiabank community toolbar may contain one or more RSS readers that provide RSS feeds of interest to the community. Although you cannot add content to an RSS reader, you have several options for removing content:

* To delete a single item, right-click it and then select Delete Message or Delete Item.
* To delete all the items in a topic, select the topic and then click the garbage can icon (Delete All Items) at the bottom of the list of items.
* You can remove an RSS reader from your toolbar, while reserving the option to restore it at any time:
1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
2. Select Toolbar Options and then click the Predefined Components tab.
3. Clear the RSS reader's check box.

The Search Box is an integral part of the Scotiabank toolbar experience and cannot be removed. Have you tried clicking the arrow inside the Search Box? You'll find customized searches there that we hope you'll find useful.

To add or remove a component from your toolbar:

1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
2. Select Toolbar Options.
3. Locate the component in the Personal Components, Predefined Components, or Useful Components.
4. Select/clear the component's check box.

You may uninstall this software at any time and with no limitations, using the standard uninstall procedures as offered with your computer's operating system or your Internet browser.

Internet Explorer users

1. Click the Start button and then select Settings > Control Panel > Add/Remove Programs.
2. In the list of programs, find the Scotiabank toolbar, select it, and click Change/Remove.

Firefox users

1. In your browser menu, select Tools > Add-ons.
2. Make sure the Extensions tab is selected.
3. Select the Scotiabank toolbar.
4. Click the Uninstall button.

Safari users

1. Open the Finder application and browse to Applications.
2. Scroll down to Toolbars and click on Scotiabank.
3. Double-click on “Uninstall”.
4. Fill in the “User name & Password” and click the OK button.

1. Visit the Scotiabank toolbar's download page and reinstall the toolbar.
2. Restart your computer.
3. Uninstall the toolbar again.

If you still experience the problem, please contact our Support Center.

The toolbar should not affect the performance of any other browser add-ons. If you encounter a problem concerning this issue, please contact our Support Center.

If your community toolbar is currently active, and you go to a page with the message "The page you're looking for wasn't found" next to the logo and name of your toolbar publisher, it means the following:

Your community toolbar detected that the page you were navigating to was not found and offered you a helpful Search page instead of the generic page usually displayed, called a 404 (http://en.wikipedia.org/wiki/404_error) or DNS error page.

Your search term automatically appears, so you can just click Search to try again. If you'd prefer, you can type in a different search. To disable this feature:

1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
2. Select Toolbar Options and then click the Additional Settings tab.
3. Clear the check box next to: Fix "page not found" errors.

Please note that this feature may not be available for all community toolbars.

1. Open the toolbar's main menu (by clicking on the arrow immediately to the right of the toolbar's logo).
2. Select Toolbar Options and then click the Additional Settings tab.
3. Select or clear the check box next to: Enable search from address bar.

Internet Explorer users

1. Open your browser's Search menu (upper-right corner of your browser) by clicking the arrow.
2. Choose Change Search Defaults…
3. Select Scotiabank Customized Web Search.
4. Click the Remove button, and then click OK.

Firefox users

1. Open your browser's Search Engine menu (upper-right corner of your browser) by clicking the arrow.
2. Choose Manage Search Engines…
3. Select Scotiabank Customized Web Search.
4. Click the Remove button, and then click OK.

Internet Explorer users

1. In your browser menu, select Tools > Internet Options.
2. Click the General tab.
3. In the Home page section at the top of the dialog, make your selection.

Firefox users

 1. In your browser menu, select Tools > Options.
2. Click the Main icon.
3. In the Startup box, make your selections.

Internet Explorer 6 users

1. Close all open browser windows.
2. In your browser menu, select Tools > Internet Options.
3. Click the General tab at the top of the dialog box.
4. Click Delete Files under Temporary Internet Files.
5. Select the Delete All Offline Content option.
6. Click OK.

Internet Explorer 7 users

1. Close all open browser windows.
2. In your browser menu, select Tools > Internet Options.
3. Click the General tab.
4. Under Browsing History, click Delete.
5. Under Temporary Internet Files, click Delete Files.
6. Click Delete Cookies.
7. Click OK.

Firefox users
In Firefox for PC:

1. Close all open browser windows.
2. In your browser menu, select Tools > Clear Private Data...
3. Select the Cookies and Cache options.
4. Click Clear Private Data Now.

In Firefox for Mac:

1. Close all other open browser windows.
2. Open the Firefox menu at the top of your browser and select Preferences...
3. Click the Privacy tab.
4. Click Clear Now... at the bottom of the dialog box.
5. In the new dialog box, select the Cache and Cookies options.
6. Click Clear Private Data Now.

Internet Explorer users

1. In your browser menu, select Tools > Internet Options.
2. Click the General tab.
3. Under Temporary Internet Files, click Delete Cookies...
4. Click OK to confirm Delete all cookies in the Temporary Internet Files folder?
5. Click OK.

Firefox users

1. In your browser menu, select Tools > Options.
2. Click the Privacy icon.
3. Under Cookies, click Show Cookies.
4. Click the Remove All Cookies button.
5. Click Close.

Internet Explorer users

1. In your browser menu, select Tools > Internet Options.
2. Click the Privacy tab.
3. Click the Default button. (If it is already pressed, it will look dimmed.)
4. Click OK.

Firefox users

1. In your browser menu, select Tools > Internet Options.
2. Click the Privacy tab.
3. Select the Accept cookies from sites option.

Internet Explorer users

1. In your browser menu, select Tools > Internet Options.
2. Click the Security tab.
3. Click the Custom level... button
4. Scroll down to the Scripting section and make sure that under Active scripting, Enable is selected.
5. Click OK and restart your browser.

Firefox users

1. In your browser menu, select Tools > Internet Options.
2. Click the Web Features button.
3. Make sure that Enable JavaScript is selected.
4. Click OK and refresh the current page.